Midland Properties, LLC | Maintenance Frequently Asked Questions

MAINTENANCE FAQ

What if my smoke detector starts beeping?

A chirping sound indicates a low battery or dirty sensor. Submit a maintenance request online, or complete a Maintenance Request form available outside your resident manager’s office, and drop in the RENT DROP. If the alarm is sounding off uncontrollably and causing a causing a nuisance, contact your resident manager immediately.

What if I’m having a plumbing problem?

If the plumbing problem is an emergency requiring immediate attention (flooding, no water, etc.), immediately call your resident manager or the property management office at 858-384-2008. For non-emergency plumbing repairs (slow draining sink or toilet, dripping faucet, etc.), submit a maintenance request online, or complete a Maintenance Request form available outside our resident manager’s office, and drop in the RENT DROP.

Part of my unit does not have electricity.

If your kitchen, dining room, and/or bathroom have lost electricity, the failure may be due to a tripped GFI outlet located either in your bathroom or kitchen. Locate your GFI and press the “Test” button, followed by the “Reset” button to reset it. The problem may have also been caused by a tripped circuit breaker. The circuit panel is often located inside your bedroom closet. Check all circuit breakers, make sure they’re on, and reset any off or half-way off breakers by resetting them (i.e., turn them all the way off and turn them on to reset them). If electricity is not restored, call your resident manager or the property management office.

Kitchen garbage disposal does not work.

If your kitchen garbage disposal does not work, first check to see if the “Reset” button has popped out underneath the garbage disposal. You can reset it by pressing the button back in. If it still doesn’t work, submit a maintenance request online, or complete a Maintenance Request form available outside your resident manager’s office.

My phone line does not work.

If your phone line does not work or you do not have a working phone jack, check with your phone carrier first to see if they can resolve the problem at no cost to you. If they cannot resolve the problem, submit a maintenance request online, or complete a Maintenance Request form available outside your resident manager’s office.

1) I lost utility service to my unit (no electricity, no water, no cable TV, etc.).

Contact the utility to make sure service has not been temporarily interrupted, or that your service has been turned off due to non-payment. If there is no service outage, and if your account is current (does not require payment), contact your resident manager.

I detect a gas smell, what should I do?

If you detect a gas leak smell, call your resident manager or the property management office immediately at 858-384-2008. If you cannot reach management, call SDG&E at 800-411-7343.

Who pays for repairs to my unit?

The landlord pays for repairs due to normal wear and tear. If a repair is required due to damage caused by a resident or guest, the resident is responsible for the cost of the repair. The resident is also responsible for changing light bulbs.